Tax Filing Frequently Asked Questions (FAQ's)
Q: How do I get a copy of a prior tax return and W-2?
As long as you filed your tax return with the IRS, you can request a photocopy or
computer transcript of the information on your filed return at no charge. If you need
an actual copy of the return or W-2, you will need to complete a Form 4506 and pay a
$39 fee for the return and related information, like your W-2.
Q: How do I get my Form W-2?
Your employer is required to provide your completed W-2 showing your compensation
and tax withholding amounts for the calendar year by January 31. If you do
not receive it, contact your employer. If it is not received by February 15, call the
IRS at 1-800-829-1040 to register a complaint. Provide your tax specialist with your
last pay stub until your W-2 is received.
Q: What information do I need for etaxservice.com to do my taxes?
Go to What We Need and you will find a complete list. Don't let the list scare you
off, however, since your tax specialist will provide you with a customized list that
applies to your unique tax situation!
Q: How much does it cost to have my taxes prepared by etaxservice.com?
Visit our Package Price List! Most of the tax returns we do fall into one of the
categories described. (If you are referred to our etax extra service, a fee will be
quoted before we begin.)
Q: How quickly can I get my refund?
Etaxservice automatically efiles your return with one of the free IRS Direct Deposit
Options which is usually received within 15 days. If you prefer that they send a
check, it could take up to six weeks.
IF YOU NEED THE MONEY IMMEDIATELY just let your tax specialist know and
you will be referred to one of our lending partners.
Q: How do I change the amount withheld from my check for taxes?
Use a Form W-4, Employees' Withholding Allowance Certificate that you may
request from your employer.
Q: Does etaxservice.com stand behind it's work?
When you pay for tax preparation at etaxservice.com you are automatically covered
under our "etax" guarantee which entitles you to reimbursement for penalties
charged by a taxing authority if our tax specialist makes an error on your return.
Remember, the accurate preparation of your tax return is your responsibility as the
Taxpayer. You will have the opportunity to review your tax return before it is filed with
the federal, state and city governments - if you notice that any information is wrong
or missing please notify us immediately so that we may make the necessary
Q: What happens if I get a tax notice and it is after April 15?
We are available 24/7 all year long to answer your questions and to handle your
tax problems. Just email us at email@example.com or call our toll free number:
Q: What happens if I need a copy of my tax return during the year?
When we prepare and file your return you will be assigned a password
protected, secure file cabinet from which you will be able to print your tax return
from any computer station.